Privacy Policy

At Ozwin Casino, we are committed to protecting the privacy and security of our Canadian players. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our services through Casino Ozwin platforms. By using Ozwin Casino Canada, you consent to the data practices described in this policy.

We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and implement industry-standard security measures to ensure your data remains confidential and secure.

1. Information We Collect

1.1 Personal Information

When you register for an Ozwin Casino login account or use our services, we collect the following personal information:

1.2 Automatically Collected Information

When you access Ozwin Casino, we automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, games played, time spent on platform, click patterns
• Location Data: Geographic location (country, province/territory) for regulatory compliance
• Cookies and Tracking Technologies: Session data, preferences, analytics information

1.3 Information from Third Parties

We may receive information from third-party services for verification purposes:

• Identity verification providers (to confirm your age and identity)
• Payment processors (to process transactions securely)
• Fraud prevention services (to protect against unauthorized access)
• Marketing partners (with your explicit consent)

2. How We Use Your Information

Ozwin Casino Canada uses your personal information for the following purposes:

2.1 Service Provision

• Create and manage your Ozwin Casino login account
• Process deposits, withdrawals, and Ozwin Casino bonus claims
• Provide customer support and respond to inquiries
• Deliver gaming services and personalized experiences
• Send transactional communications (confirmations, notifications, updates)

2.2 Legal and Regulatory Compliance

• Verify your identity and age (18+ requirement for Canadian players)
• Comply with anti-money laundering (AML) regulations
• Prevent fraud, unauthorized access, and illegal activities
• Fulfill tax reporting obligations
• Respond to legal requests and regulatory inquiries
• Enforce our Terms of Service and Responsible Gaming policies

2.3 Marketing and Communications

• Send promotional offers and information about Ozwin Casino bonus opportunities (with consent)
• Provide updates about new games, features, and tournaments
• Conduct surveys and gather feedback to improve services
• Personalize marketing content based on your preferences

2.4 Security and Fraud Prevention

• Monitor accounts for suspicious activity
• Protect against cheating, collusion, and bonus abuse
• Maintain the integrity of gaming operations
• Investigate disputes and resolve complaints

2.5 Analytics and Improvement

• Analyze usage patterns to enhance user experience
• Test new features and optimize platform performance
• Conduct research and statistical analysis
• Improve security measures and risk management

3. Legal Basis for Processing (PIPEDA Compliance)

Under Canadian privacy law, we process your personal information based on the following legal grounds:

• Consent: You provide explicit consent when creating an account and accepting our terms
• Contractual Necessity: Processing is necessary to fulfill our service agreement with you
• Legal Obligation: We must process data to comply with Canadian gaming regulations, AML laws, and tax requirements
• Legitimate Interests: We process data to prevent fraud, ensure security, and improve our services, provided this does not override your privacy rights

4. How We Share Your Information

Ozwin Casino does not sell your personal information to third parties. We may share your data in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist in operating Casino Ozwin:

• Payment Processors: To securely process deposits and withdrawals
• Identity Verification Services: To confirm age and identity of Canadian players
• Cloud Hosting Providers: To store data securely
• Customer Support Platforms: To provide assistance
• Marketing Services: To deliver promotional communications (with consent)

All service providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal and Regulatory Authorities

We may disclose information when required by law:

• Gaming regulators and licensing authorities
• Law enforcement agencies investigating illegal activities
• Tax authorities for reporting purposes
• Courts and tribunals in response to legal orders

4.3 Business Transfers

If Ozwin Casino undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and ensure continued protection of your data.

4.4 Fraud Prevention and Security

We may share information with fraud prevention services and security partners to protect Ozwin Casino Canada, our players, and the integrity of gaming operations.

5. Data Security

Ozwin Casino implements comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption: All data transmissions use 256-bit SSL/TLS encryption
• Secure Storage: Personal data is stored on encrypted servers with restricted access
• Firewalls: Advanced firewall protection prevents unauthorized access
• Multi-Factor Authentication: Additional security layer for Ozwin Casino login
• Regular Security Audits: Independent third-party security assessments

5.2 Organizational Safeguards

• Access to personal data is limited to authorized personnel only
• Employees undergo privacy and security training
• Strict data handling policies and procedures
• Non-disclosure agreements with all staff and contractors
• Incident response plan for data breaches

5.3 Payment Security

Financial information is processed through PCI-DSS compliant payment providers. Ozwin Casino does not store full credit card numbers or CVV codes on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active Accounts: Information is retained while your account remains active
• Inactive Accounts: Data is retained for 7 years after account closure for regulatory compliance
• Transaction Records: Financial records are kept for 7 years as required by Canadian tax and AML laws
• Marketing Data: Retained until you withdraw consent or for 2 years of inactivity
• Legal Holds: Data may be retained longer if subject to legal proceedings or regulatory investigations

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data destruction policies.

7. Your Privacy Rights

As a Canadian resident, you have the following rights regarding your personal information:

7.1 Right to Access

You can request a copy of the personal information Ozwin Casino holds about you. We will provide this information within 30 days of your request.

7.2 Right to Rectification

You can update or correct inaccurate personal information through your account settings or by contacting customer support.

7.3 Right to Erasure

You may request deletion of your account and personal data, subject to legal retention requirements. Note that we must retain certain information for regulatory compliance.

7.4 Right to Restrict Processing

You can request limitation of how we process your data, such as opting out of marketing communications while maintaining your gaming account.

7.5 Right to Data Portability

You can request your personal data in a structured, machine-readable format for transfer to another service provider.

7.6 Right to Withdraw Consent

You can withdraw consent for marketing communications at any time through your account settings or by clicking "unsubscribe" in emails. Note that withdrawing consent may affect our ability to provide certain services.

7.7 Right to Object

You can object to processing of your data for direct marketing purposes or when processing is based on legitimate interests.

7.8 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: privacy@ozwincasinocanada.com
• Subject Line: "Privacy Rights Request - [Your Request Type]"
• Required Information: Full name, account username, registered email address

8. Cookies and Tracking Technologies

8.1 Types of Cookies We Use

8.2 Managing Cookies

You can control cookies through:

• Browser settings (most browsers allow you to refuse cookies)
• Cookie preference center on our website
• Account settings for marketing preferences

Note: Disabling essential cookies may affect your ability to use Ozwin Casino Canada services.

9. Third-Party Links

Our website may contain links to third-party sites (payment providers, game developers, affiliates). Ozwin Casino is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Ozwin Casino is strictly for adults aged 18 and over (19+ in certain Canadian provinces). We do not knowingly collect personal information from minors. If we discover that a minor has provided information, we will immediately delete the account and associated data.

We implement age verification measures at registration and may request additional documentation to confirm age. Parents or guardians who believe a minor has accessed Casino Ozwin should contact us immediately.

11. International Data Transfers

While Ozwin Casino Canada serves Canadian players, some data processing and storage may occur outside Canada. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by Canadian authorities
• Transfers to countries with adequate data protection laws
• Organizational and technical safeguards equivalent to Canadian standards
• Compliance with PIPEDA requirements for cross-border data flows

12. Automated Decision-Making

Ozwin Casino uses automated systems for certain decisions, including:

• Fraud Detection: Automated analysis of transaction patterns to identify suspicious activity
• Bonus Eligibility: Automated checks to determine qualification for Ozwin Casino bonus offers
• Responsible Gaming: Automated monitoring for signs of problem gambling behavior
• Account Verification: Automated identity verification processes

You have the right to request human review of automated decisions that significantly affect you. Contact customer support to request manual review.

13. Data Breach Notification

In the unlikely event of a data breach that poses a real risk of significant harm, Ozwin Casino will:

• Notify affected individuals as soon as reasonably possible
• Report the breach to the Office of the Privacy Commissioner of Canada
• Provide information about the nature of the breach and steps taken to mitigate harm
• Offer recommendations to protect your information
• Maintain a record of all breaches in accordance with PIPEDA requirements

14. Changes to This Privacy Policy

Ozwin Casino may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or prominent notice on our website
• For significant changes, we may require you to review and accept the updated policy
• Changes become effective 30 days after notification unless otherwise specified

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

15. Contact Information

16. Provincial Privacy Laws

In addition to federal PIPEDA compliance, Ozwin Casino Canada respects provincial privacy legislation where applicable:

• Quebec: Compliance with Quebec's Act respecting the protection of personal information in the private sector
• British Columbia: Adherence to BC's Personal Information Protection Act (PIPA)
• Alberta: Compliance with Alberta's Personal Information Protection Act (PIPA)
• Additional provincial requirements as they apply to online gaming

17. Your Responsibilities

To help protect your privacy and security, you are responsible for:

• Keeping your Ozwin Casino login credentials confidential
• Using a strong, unique password for your account
• Not sharing your account with others
• Logging out after each session on shared devices
• Keeping your contact information up to date
• Notifying us immediately of any unauthorized access or suspicious activity
• Reviewing your account statements regularly
• Using secure internet connections when accessing Casino Ozwin

Thank you for trusting Ozwin Casino Canada with your personal information. We are committed to protecting your privacy while providing an exceptional gaming experience.